If you have received your license key from a Pryvicy representative then you would have received the link to this page to download the Pryvicy Software Files. Please ensure that you use the corresponding installer for the same version of Microsoft Outlook that is installed.
You may require the prerequisite software from Microsoft. For your convenience, we have included it in the link below.
Have you included the extension(s) of the attachments that you are sending in the extensions filters list on the admin portal?
Pryvicy will only send a password email to the recipients in the "To:" block of your emails, so users that have been copied in (CC:) your email will not receive the password for an added layer of protection, this is by design.
You can log into your admin portal and update the HTML of the password email within the admin portal.